Aussbuy Shipping Information
Aussbuy Suppliers collaborate with multiple couriers to ensure efficient delivery services at competitive rates. Couriers are selected based on item weight, package size, and shipping costs. Once full payment has been received, each Supplier dispatches orders from their distribution centers using their preferred courier.
Below are some of the couriers used by Aussbuy Suppliers:
AUSTRALIA POST
Australia Post ships items via Parcel Post or Express Post. Customers receive a confirmation email with a tracking number once their parcel has been dispatched. If delivery is missed or there is no safe place to leave the package, it will be taken to the nearest Post Office for collection.
Customers can track their orders using their Australia Post tracking number.
ARAMEX
Customers receive an email confirmation with a tracking number from Aramex once their order is dispatched. Aramex provides both ATL (Authority to Leave) and signature-required delivery services. If the courier is unable to leave the parcel safely, it will be sent to the nearest collection point or depot. A non-PO Box address is required for Aramex deliveries.
Customers can track their orders on the Aramex website.
ALLIED EXPRESS
Allied Express contacts customers before delivery via SMS or phone call to confirm receipt. If delivery is missed, the driver leaves a note with instructions for collection or re-delivery.
Customers can track their order using the consignment number and postcode on Allied Express.
BORDER EXPRESS
Border Express requires a non-PO Box address for delivery. If delivery is missed, a "Sorry We Missed You" card is left with instructions for collection or re-delivery.
Customers can track their orders using their consignment number on Border Express.
COURIERS PLEASE
CouriersPlease deliveries require a signature. Customers receive an email prompting them to choose a delivery option, including ATL (Authority to Leave), collection point delivery, delivery to a neighbor, a new address, or rescheduling.
Orders can be tracked using the allocated tracking number on CouriersPlease.
DIRECT FREIGHT EXPRESS
Direct Freight Express sends an email confirmation with a consignment note and customer reference number when an order is dispatched. If delivery is missed, the driver attempts to leave the parcel in a safe place. If no safe place is available, customers receive an email or SMS with re-delivery instructions.
Tracking is available using the consignment number on Direct Freight Express.
HUNTER COURIERS
Customers receive an email with a tracking number once their order is dispatched. If delivery is missed, the item is returned to the depot, and customers are notified to arrange re-delivery. A non-PO Box address is required.
Tracking is available on Hunter Express using the provided tracking number.
SENDLE
Customers receive a confirmation email with a tracking number from Sendle once their order has been dispatched. If delivery is missed, the courier either leaves a card or delivers the parcel to a designated collection point for pickup.
Customers can track their order on Sendle.
STARTRACK
StarTrack provides real-time tracking and electronic proof of delivery in major Australian cities. Owned by Australia Post, StarTrack ensures that missed deliveries are sent to the nearest Post Office for collection. Customers receive notifications once their orders are delivered.
Orders can be tracked using the tracking number on StarTrack.
TNT AUSTRALIA
A non-PO Box address is required for TNT deliveries. Orders delivered to Australian residential addresses may be left without a signature unless a signature is specifically requested.
Customers can track their orders using the consignment note on TNT Australia.
TEAM GLOBAL EXPRESS
Team Global Express requires a non-PO Box address for delivery. If delivery is missed, customers receive a card with collection instructions and can also visit the Team Global Express website to schedule a re-delivery.
Tracking is available using the provided tracking number on Team Global Express.
FAQs
How long does it take to dispatch orders?
Estimated dispatch times depend on individual Suppliers and usually range from 1-2 working days after payment confirmation. Specific delivery dates cannot be guaranteed, but we will communicate any delays via email.
Note: Delivery timeframes begin once payment is received and the item is dispatched from the Supplier’s warehouse.
What happens if my customer provides an undeliverable postcode?
Aussbuy Suppliers strive to offer Australia-wide shipping, but certain remote postcodes may be undeliverable for some SKUs. If an undeliverable postcode is provided, the order will be automatically canceled and refunded via email. For assistance, contact your Account Manager.
How does shipping to New Zealand work?
Some Aussbuy Suppliers ship to New Zealand using their selected couriers. This is indicated in the SKU's delivery section. Orders over NZ$1000 may incur a Duty tax, which the courier will process and charge to the customer upon arrival.
Who is responsible for missing or damaged packages?
Suppliers are responsible for handling missing or damaged packages. Please refer to the Supplier Service Level Agreement for further details.
What if my customer provides the wrong shipping address?
Once an order is placed, details cannot be changed. The Retailer may cancel the order and resubmit it with the correct address, though this may incur additional charges. To avoid this, customers should verify their shipping details before placing an order.